Store Policies

What information do we collect from you in our retail stores & how do we use it?

Purchasing / Special Orders

With regards purchasing or ordering in our stores, we will only collect and hold information that is necessary to fulfil our contractual obligations with you and make sure our service is the best it can be. To process special orders placed in store for delivery to your home, we need to hold your name, address, email address and telephone number on our systems. We store this information so that we can not only complete our contractual obligations with you to deliver your order, but also for fraud protection reasons and to be able to provide refunds etc. We do not store your credit card details in store, however we do pass securely encrypted credit card details to our payment provider World Pay, in order for your transaction to be processed. We will hold your data on our systems for 7 years whereupon it will be anonymised. We process your data under the contract lawful basis for processing under GDPR.

Refunds

When a customer asks for a refund, we will ask for your name and postcode for our records. We do this for fraud prevention reasons. We will ask to see a proof of purchase before issuing a refund. This can be in the form of a receipt or a credit card/bank card statement. When a refund is issued, we keep your details for 7 years. All information kept is stored securely. We use the legitimate interests basis for processing under GDPR in order to process this information.

Surveys & Prize Draws

For the purpose of legitimate business interest, we may occasionally partner with survey companies in an ongoing bid to monitor and improve our performance and service. In the majority of situations, this data will remain anonymous and might include your age, gender, postcode and shopping habits. Our 3rd party partnerships will always be with GDPR compliant companies who are contractually obliged to maintain your data privacy to current legal standards. We may ask for your email address at the end of a survey in order to enter you into a prize draw, which you are not obliged to give. We will always seek your consent to use this email address for future promotional emails, at the point of email address collection.

Accidents

If you are involved in an accident in one of our stores, we will record your name and address and the nature of the accident for our records. This information will be helpd for 7 years.We use the legal obligation lawful basis for processing in order to process this information under GDPR.

E-receipts and Marketing at Point of Sale.

We will always ask for consent from you at the point of email address collection, before sending promotional emails from Calendar Club Ltd. or CalendarClub.co.uk Ltd. Promotional emails contain information about store openings near you, store events and store promotions. You may be asked if you would like to receive our promotional emails at the point of purchase in our stores. We may take your email address for the purpose of keeping you up to date with the status of your special orders, but we will never send promotional emails without your consent to do so. You can opt out of receiving these emails at any point using the unsubscribe link at the bottom of the emails or contacting our customer services team.

3rd Party Partnerships

Below is a list of current partners who may process your personal data for the purpose of completing our contractual obligation to fulfil your Special Order for store or home delivery. Returns slips/accident form transportation?

Royal Mail

Primeline

Gregorys (previously known as Kays Transport)

GCN

TNT

CCTV

For the purpose of legitimate business interest, some of our stores employ CCTV in order to monitor store activity. This allows us to keep staff and customers safe and secure by preventing crime, preventing staff misconduct, ensuring compliance with health and safety procedures as well as the monitoring and improving of productivity. Please note your image may be recorded whilst you are shopping in these stores. We do not keep this information longer than is reasonably necessary.