Returns by Post

Returning an online order

Item(s) can be returned for a refund as long as they remain unused and are packaged to ensure they reach us in their original condition.

The following steps must be taken to return an order: customerservices@calendarclub.co.uk or by phone on 0808 178 1344 (Monday to Friday 08:30-16:30) within your 14-day cooling off period, this is 14 days from the date you purchased your item(s), click here for further information.

• Please return your item(s) in an unused state and are packaged to ensure it reaches us in its original sellable condition and cannot get damaged in transit.

• Please include a note which details your order number and the reason for your return.

• Our address is:

Your item(s) must reach us no later than 14 days after you have given us notification of your return else, we will not be able to action any refund.

Please make sure which ever courier company you choose to use provides you with a tracking reference for the parcel so that you can track its return to us.

Once your order has been received by the Returns Department, we will issue the appropriate refund. We aim to do this within 3-5 working days of receipt, however sometimes this can take longer due to the seasonality of our business. Please note we do not cover the cost of the return.

Returning a store purchase to online

Item(s) purchased in store can be returned to our Head Office, please follow the below steps.

Contact our Customer Service Department, via email customerservices@calendarclub.co.uk  or by phone on 0808-178-1344 (Monday to Friday 08.30-16.30) to notify us that you wish to return your item(s).

Please return your item(s) in an unused state and are packaged to ensure it reaches us in its original sellable condition and cannot get damaged in transit.

Please include a note about your return and the receipt or a copy of the receipt.

Our address is:

Your item(s) must reach us within 28 days of your purchase date.

Please make sure which ever courier company you choose to use provides you with a tracking reference for the parcel so that you can track its return to us.

Once your order has been received by the Returns Department, we will issue the appropriate refund. We aim to do this within 3-5 working days of receipt, however sometimes this can take longer due to the seasonality of our business. Please note we do not cover the cost of the return.

For further information, please view our full Returns policy. Please note - This policy was updated in 8 March 2024