My order isn’t going through, help!

Card payment not going through

Ensure the billing address matches the address where your payment card is registered.
Ensure your card hasn't expired. 
Ensure you have sufficient funds in your account to make the payment.
Ensure you have entered the card details correctly.

Once you have followed the above steps, if you are still experiencing problems please contact our customer services team here or by phone on: 0808 178 1344 

Restricted items

If you have a non-dated* item in your basket, unfortunately at this time we cannot deliver these items outside of the UK. We are working to resolve this issue. We will update this page when any restrictions are lifted.

*A Non-dated item does not carry a date, such as: a gift, a board game, a notebook, stationery, jigsaws etc